Frequently Asked Questions:

Luxustar.com is a Blakey Group company.

General:

Q: What methods of payments do you accept?
A: We take all types of payments processed through PayPal, but keep in mind that for checks and any mail-in type payments, we will only ship the merchandise out when the payment is received. We suggest that you contact us before mailing out your payment.

Q: I picked the correct size based on your chart, how come the wetsuit is so tight?
A: Depending on the brand of the wetsuit you purchased, the suit may be tighter or looser than other brands. Our size chart fits the description for most of the products we carry, but the results may vary. We suggest you choose one size up if you are unsure between two sizes.


Returns:

Q: What is your return policy?
A:

- Within 30 days - Luxustar.com will accept merchandise for 100% refund (less the shipping charge), if the items are new with original manufacturer's package.

- Within 30 days - Luxustar.com will accept merchandise for 75% refund (less the shipping charge), if the items are used or not returned with original package.

- Between 30-60 days - If the merchandises are new with original manufacturer's packaging we will credit you 100% store credit that can be used to purchase any product we sell on the Luxustar.com

Q: How do I return or exchange closeout items?
A: Please note that we Do NOT accept returns for any closeout items. You may request an exchange, but only if: 1) Your item was damaged when it was received.

 Q: Will I need to pay for shipping if I'm returning/exchanging a product?
A: Yes, you will need to pay for shipping back to us and for the exchange, we will cover shipping cost for the first replacement on non-closeout products.


Shipping:

Q: How do you ship your merchandise?
A: With either UPS or USPS. You are given the option of your preferred shipping method when you checkout with your order.

Q: I'm from outside the United States, how long will it take for my purchase to get here?
A: This varies for different countries of course. Depending on customs and location, sometimes it can take a couple more weeks for your order to arrive.

Q: Why does it take 24-72 hours for shipments to be processed?
A: With the high volume of orders we get on a daily basis, we do our best to ship out orders in the most timely matter. We typically have the order shipped out the next business day after you have placed your order.